Hello All,

I am not sure if this thread belongs her on in the Co.com Master Thread. Please let me

know.

I booked a ticked on co.com in August, and then had to cancel within the 24 hr window. I

elected to get a credit on co.com, fully expecting to have to book another flight

shortly. Well, I am just now using it and just got hit with a $100.00 change fee. I have

already worked out how I feel about this policy with CO directly. Some folks there

understand and agree, most simply don't understand why I have an issue with this, but I

digress.

My issue is, when canceling a flight (on co.com), withing the 24hr window. You will be

presented with the "Cancellation Details Window" .Toward the bottom of the window, there

are 2 "Credit Toward" options;

1. My original form of payment
2. A future flight purchase. Please note the confirmation number above and return to this

cancelled reservation in Manage Reservations to make changes for a future trip.

These are not equal, they appear to be equal. The future flight purchase options acts

exactly like an existing ticket, with all the rules that apply. This includes change

fees. The original form of payment option, has no restrictions on how I use it. There is

no disclaimer/warning that this is the case. So needless to say, I was surprised. I only

ask that a little additional information be added to option 2, so the user can make an

informed decision.