FlyerTalk Forums - View Single Post - CP line can't see flights with F upgrades within 7 days??

Oct 22, 2007, 10:11 am

#2

ITravelWayTooMuch

Suspended

Join Date: Oct 2007

Programs: US CP, CO PE, AirTran Elite, HHonors Diamond, Marriott Platinum, Priority Club Gold

Posts: 90

Quote:

Originally Posted by Alphaguy

So in summary...
They should give the agents an internet terminal rather than SHARES
They need to train more on SHARES
Customer gets the shaft, since I ended up paying $50 extra while screwing around with reservations, while working.... Given the <7day window, I dared not wait an extra day for fear of the price doubling.

So on the plus side, I paid $425, with 2 upgrades secured already, but its kind of amazing that with all the info at their fingertips, I couldn't get any help, even from the CP line.... Shouldn't this be easy?

You must have had a new agent or they were having some sort of computer issue. I've never had an issue with CP agents being able to tell what flights have upgrade seats open. Also the internet chat agents are also quite good at providing that information as well.