As a 1K I am very disappointed by Rose and the position she is stating (from UAL). United's position to alot of their frequent flyers is the same. No, not everyone knew it was a programming error.. some may assume "WOW.. what a deal". Then they pay the ticket, buy some non-refundable hotel rooms, take vacation and UAL is going to call them 7 days before.. canceling the trip or cough up $300-500 more?
I think UA should be disgusted with itself if it does. As a 1K from 2000, who is trying for the March 31st 25,000 1K challenge.. I will be very inclined to stay with Continental or American if UA plays this type of "hard ball".