Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,773
AC Concierge - and luggage issues?
Over the last 2 years, I have had luggage problems at ORD, CDG, and most recently at LHR.
The concierges were able to deal with the luggage issues directly in Chicago and in Paris; the LHR concierges told me that they do not deal with the issues in London. They told me that some airports have concierges who are trained to deal with luggage issues; other airports's concierges are not trained to deal with these issues.
Is that true?