I've experienced the same thing; only I've made only one redemption (small) this year; I've reviewed my profile (honestly) and even written to them...they said I didn't fit the profiles needed for the current surveys. Maybe I need to get a promotion to CEO of a Fortune 500 and be interested in everything they ask on the profiles???!!! I'm $4.70 short of being able to redeem for CO miles!!! Totally frustrated. And let's not even talk about sister site E-miles!!!