FlyerTalk Forums - View Single Post - AC standby rules.... Grrrrrrrrr!
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Old Oct 18, 2007 | 3:22 pm
  #14  
lcohen999
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Originally Posted by YEG Guy
It is a good deal in my opinion because AC used to charge several hundred dollars more for all airfares. When the big fare rule changes came about (no standby, one way flight prices with no return fare required, no saturday might stay requirement) the prices dropped along with the unbundling of fare rules.

I would rather save hundreds of dollars on every fare and be charged a reasonable premium ($50) for changes than be charged a higher fare for every purchase.

I realise the US airlines allow same day standby and I have the occaision to use that service. The difference is I don't get bent out of shape when AC charges a fee for the service. AC offered a reduced airfare for the stated conditions and I accepted. I don't think its bad customer service to deliver what is promised (e.g. no standby for free).
I'm not saying it is something that their are promising and not delivering, rather something that they should offer even with "reduced" airfares.
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