Originally Posted by gfowler-ord-1k

I tested this today. When you make seat assignment changes on the "My itineraries" page after using the online chicken the changes do not take effect even though it says it does. The seat change page in "my itineraries" allows you to move the seat. When you click either "Finished" or "Close seat map" it goes to the confirmation page stating "Seat(s) assigned successfully." However if you look at the seat assignment for that segment you will see that there was no change.

I reported this to then director of E-commerce (he is no longer with UA). Because of privacy and confidentiality issues I will not quote the exact email text but basically he said my problem report was entered in the ual.com problem database and it would be addressed. That email was dated December 15, 2006. Still no resolution -- almost 10 months later.