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Old Oct 16, 2007 | 6:08 pm
  #8  
baglady
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
But it's more fun to have 3 pnrs

I do this several times a year - never have had the issues I did the past 24 hours. I have trip interuption insurance for events like this.

I did call EVA from Houston - at that point we weren't 3 hours late. Weather made the flight 1:23 late; they took 1:35 to clean and cater; then waited so others could board (misconnects coming through IAH). Then waited on the runway. It happens - I expect weather delays - the cleaning delay - don't get it (and the plane was not THAT clean).

Yes, CO was great with the hotel (hey, isn't Larry on the Marriott board - why are they parking me at the LAX moldy Hilton?) and breakfast voucher (which I still need to use) but I think it was clear this was beyond just weather.

I would have been more than happy to rebook EVA myself - CO told me to go to ticketing and that they were waiting for me, which I did - and they said I was rebooked on NW. I booked a flight for my mom in J on NW - got to NW, they said it was a paper ticket (although CO at 2:30 A.M. said it was E and four follow up calls confirmed that) - I needed to go to CO to get the paper ticket - got on the phone and CO confirmed that - went to CO and they said - no, it's an E tix- EVA needs to deal with it. Missed the NW flight - cancelled my EVA tix - as they have no flights out except for SEA early tomorrow so booked KE.

The upside? I am at the LAX PClub with the finest staff (Jan and Ricardo are working), free wireless and free drinks. No sleep? Who cares At 1:30 a.m. I'll be able to sleep on KE for a few hours and am only losing a day. I had some moments (okay, some hours) of frustration. I think CO could have done some things better - but I have to say in my five years of CO, the relationship is still strong and I'm not looking for other partners
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