FlyerTalk Forums - View Single Post - Cannot extend BTT, but we'll pay out $400 in cash
Old Oct 12, 2007 | 11:23 pm
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channa
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Cannot extend BTT, but we'll pay out $400 in cash

I have to say I'm amazed at the lack of logic with what transpired this evening at OAK.

Mechanical on OAK-SEA on a BTT, causing a definite misconnect, AS supervisor offers to protect on B6 via check for $400, the cost of the one-way walk-up fare.

I offer to save AS the money if they just void this BTT and reissue a new one (with a new expiration date), as this one is expiring in a few weeks. This is a discretionary trip, and it can be done at another time.

OAK Supervisor rejects that offer, saying they can extend a BTT for 30 days, no more. Phone Supervisor also holds firm on the 30-day extension offer.

Seeing as this was going nowhere, I offered to fly to SEA, overnight, and continue on the next morning. Supervisor threatened to note the record denying a hotel room since B6 offer was given.

So, to recap:

- Option 1 REJECTED by AS: defer your BTT liability so it can be used next year.
- Option 2 REJECTED by AS: pay for a hotel night in SEA (probably $100 or so)
- Option 3 RECOMMENDED by AS: Take $400 in cash out of the AS coffers, and hand it to JetBlue, a competitor.

Needless to say, JetBlue got AS's money this evening.

It seems AS preferred to go with the most costly option. Am I missing something here?
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