Originally Posted by
leandrorar
Dear William,
Could you let us know what page of the 2007 SPG Program Guide the hotel should check to realize they have to give the platinum bonus to guests even if they are using points for an award stay?
Page 12, last bullet point for the "even if they are using points for an award stay" issue.
Page 20 - 21 for what they should be giving out, depending upon brand and region.
Also, what page should they read to understand they have to upgrade Platinum guests to the best available room including select standard suites, even if the guest is paying with points?
Page 11, 6th bullet point.
Page 12, last bullet point for "even if the guest is paying with points" issue.
I really appreciate this info!
Thank you,
LR
No worries, but I have a question for you now...which hotel is this in reference to?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]