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Thread: I'm Platinum SPG & having big probs getting Amenity points credited
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Old Oct 12, 2007, 3:16 pm
  #84  
leandrorar
 
Join Date: Dec 2006
Location: BUE
Programs: AAdvantage, Onepass, Lifemiles, SPG, Marriott. LANPASS s*cks.
Posts: 598
William: What page of the property's 2007 SPG Program Guide
Dear William,

Could you let us know what page of the 2007 SPG Program Guide the hotel should check to realize they have to give the platinum bonus to guests even if they are using points for an award stay?

Also, what page should they read to understand they have to upgrade Platinum guests to the best available room including select standard suites, even if the guest is paying with points?

I really appreciate this info!

Thank you,

LR
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