Originally Posted by
USirritated
That is not entirely correct. They want you to use either your e-mail address OR your MR number as your user name from now on, while your password may stay the same. So, simply choose your e-mail address or your MR number as your new user name and sign in, as I did, and I had no trouble whatsoever. No offense to you, but the fact that you forgot your password and can't figure out the simple instructions is NOT Marriott's fault, is it? Just go back to the sign in page, read it a bit more carefully, and you should do fine. I checked out several hotels that I had never checked out before after signing in today, and checked my megabonus progress, and a couple of other tasks, all with no glitches. I would say that marriott.com was checked before the new update was taken live and in living color! Good luck to you!
Relax, there is a real design problem. Look at at several of the other posts in this thread for details. You can get stuck on their session expired page. For what it's worth, I visit about 10-20 software development teams a year, helping them with testing issues, and I can think of only a handful that would let this sort of a glitch get past them. It's something that Marriott needs to work on.