FlyerTalk Forums - View Single Post - Serious problems with Marriott.com website update

Oct 12, 2007 | 5:38 am

#2

USirritated

Join Date: Jun 2007

Location: FLL

Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club

Posts: 5,162

Quote:

Originally Posted by whirledtraveler

Okay, so now they want to use your email address rather than your user name. So, I used my user name last night. I forgot my password (my browser kept track of it) and now, I'm always redirected to a "session expired" page. I can't even tell marriott.com to forget me as a user so that I can even see any of the information pages about hotels. The button is there but it doesn't work.

I had to read about a hotel using the google cache this morning!!!

That is not entirely correct. They want you to use either your e-mail address OR your MR number as your user name from now on, while your password may stay the same. So, simply choose your e-mail address or your MR number as your new user name and sign in, as I did, and I had no trouble whatsoever. No offense to you, but the fact that you forgot your password and can't figure out the simple instructions is NOT Marriott's fault, is it? Just go back to the sign in page, read it a bit more carefully, and you should do fine. I checked out several hotels that I had never checked out before after signing in today, and checked my megabonus progress, and a couple of other tasks, all with no glitches. I would say that marriott.com was checked before the new update was taken live and in living color! Good luck to you!