Originally Posted by
moondog
For me, the incompetence on the ground is a BIG deal,... which trumps the onboard aspects of air travel every time (especially for the regional stuff that sucks up a solid portion of my weeks).
I don't disagree it is important but I rarely need anything from the ground crew beyond check-in and the lounge. I don't check bags for anything less than 2 weeks travel (even then, I might not - laundry is cheaper than lost bags). Sitting in a cramped space in an aluminum tube for several hours with grumpy FAs or invisible ones is taxing for me.
I'm kinda curious as to why the hotel staff can be so attentive and efficient while airline staff seem to be all over the map. After all, they are all locals. Do airline staff in China have unions like the US so they can pretty much do (or not do) as they please and won't fear losing their jobs?