Originally Posted by
fadeforward
My question is, can 2 occur even if the pilot has Ch 9 turned on? If the answer is yes, then what can I tell the FAs to fix the problem? Is "reset the IFE" the best we can do? I'd rather be able to say, "can you please hit the yellow button above the number 9 switch" or whatever.
Don't use the term "IFE" to a FA. They have no idea what it means, in my experience. I had two or three of them start mocking me when I asked them to "reset the IFE" - got comments like "IFE, ABC, XYZ he thinks he knows how the plane works".
Call it the "audio" or "entertainment". "IFE" seems to be an FT-specific abbreviation rather than an industry term.