Originally Posted by AJLondon

Quite agree.

When CX are good they can be great, and when they are poor they can be downright appalling. The spectrum of treatment can range from the sublime to the ridiculous. Especially when dealing with mechanicals.

And heaven forbid HKG gets some bad weather or a typhoon. They just seem to go into complete meltdown when it comes to providing info and sorting out pax. And that too at their "home".