FlyerTalk Forums - View Single Post - Customer services or straight to legal action against BA?

Oct 8, 2007 | 9:45 am

#7

Teece

Join Date: Jan 2006

Programs: Mucci, BA Gold, HHonours Diamond, BA AMEX PremPlus

Posts: 5,142

Quote:

Originally Posted by oyster

Imagine turning up at check in with more bags than the allowance, then they tag up the bags, send them down the conveyer belt and THEN tell you that you are over the allowance and that you need to pay excess baggage but that you can't get your bags back because they are now on the tarmac.

It was the first time ever that at 'check-in' I was told I cannot have access to my bags to fit within either a piece or weight allowance.

But the BA agent didn't do that, did they? It was Air Kenya that sent your bags away, the BA agent had no control over that. With separate PNRs, it's surely up to you to know the rules, not the Air Kenya agent.

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