I find this "promise" of PLT benefits really annoying. As a CPA, I enjoy a cash bene of $100 or whatever, but it really takes a forceful person with a good 15-20 minutes of time at checkout to get.

I always order a room service gift as opposed to 500 points, its a drop in the bucket to what I have already.

The first few times it wasn't delivered, I mentioned upon checkout if I could please have the 500 points instead. "Ok, sure".

Then one nice FD clerk told me I was owed $100 and proceeded to get the manager involved and after at least 15 minutes later, $100 was in my hand. Thankfully, I was not in my normal rush that AM and could wait. I didn't know about the guarantee before then.

My last 2 stays in CLT and SAN recently, the gift wasn't delivered and I felt really odd making a fuss over it on my way out. In each instance, 500 points was credited when I told them of the non-delivery. As a guy and especially when an attractive FD clerk is on in the AM I am stupidly relucant to "enforce" my "rights". Its onny my fault and on one elses.

I guess more importantly, why is there only a 50-50 chance of getting the PLT gift?