Originally Posted by
TrojanHorse
if its not possible to use the website then the airline needs to suck it up and just do it for free.. otherwise you might as well get five dollars worth of service by tying them up as long as possible
Hear, hear ^
A good example of this would be booking partner/OW awards. AA.com now allows online booking of AA awards (nice feature, by the way), but nothing when partners are involved. Hence you get tacked on that $15 fee for talking and booking with a phone agent
