This hotel really has problems that they need to sort out. I was there last week for a conference (my company had about 400 people there). Here are a few impressions:
1) They opened it before it was ready. There is no Concierge Lounge, but there is a "Wine Bar" and "Executive Lounge" in the basement that were not opened while I was there.
2) They haven't staffed it properly. There was continually 4 lines of at least 20 people deep during peak check-in and check-out periods. They never added any people to assist.
3) The laundry prices are outrageous. They charged 7 Euro to wash ONE pair of underwear.
4) The transportation to the city center, IS generally prompt and convenient, but in a horrible location in town (sort of near the Vatican, but a 15 minute walk to the nearest Metro). It is a pain and can take up to an hour in traffic.
5) The shuttle drivers were rude and downright ugly to people. Once they came within inches of running over a darn priest outside the Vatican, and the entire bus gave them flak. They responded by shouting something in Italian at the bus (mostly Americans and eastern Europeans).
6) The staff simply does not appear to care about these issues.
7) While my room (an "executive" room) was freaking huge by American standards (not to mention European standards), it was totally unfunctional and a waste of space. There is almost no furniture inthe room other than a tiny table and chair, desk, and armoire. There was so much open floor space you could fit another King bed in there. It was like the furniture hadn't been delivered yet.
8) The conference facilities were generally OK as was the food, even though typical banquet food. Some breakout rooms were very poorly designed with many huge posts right in the middle of sightlines.
Don't bother staying here unless you have to for a conference. It may look like a bargain if it's got a lower room rate or points value/availability, but frankly my time is worth more than that.
Oh, I consider myself a well seasoned Intl traveler, but here is my opinion of Rome. If I never go back, I'll not miss it. The area, the city, the sights, the history are amazing, no question. The people are horrible. I have never met such rude people while traveling.
My fiance is Italian and consistenly spoke to them in Italian, and they were rude to her and gave her guff because it wasn't the "right" Italian. They would rudely speak to her in English.
FCO is also a horrible airport.
Sorry if this all sounds so negative, but I'm told Northern Italy (where my fiance is from) is much nicer and more friendly. I'll reserve judgment on the rest of the country.