Originally Posted by
lucky9876coins
And are you happy with that? Even a week seems totally unacceptable to me.
For the "best service," I wouldn't expect more than a coulple of days at most. When I write someone at WHQ I typically get an answer within hours, often by phone.
I should have been more clear. No, I am not happy with 1 week email response, but it is better than 6-8 weeks the OP got. My message was mainly to see if for some reason UA did not have her email address. When I complain and UA agrees to provide a voucher, it does typically take 6 weeks for the voucher to show up. So I was testing to see if this was just a snail mail issue.