"Q. Why haven't my miles been credited to my frequent flyer account?

The miles you earn with e-Miles are deposited in your preferred frequent flyer account once per quarter; January, April, July, and October. Each Sponsor airline requests you allow 6-8 weeks after e-Miles quarterly deposit submission for miles to post to your frequent flyer account. If they haven't been credited by that time, please contact your frequent flyer program's customer service number, or e-mail e-Miles Member Services at [email protected]."