Originally Posted by
SwissCircle
Rented a car this Saturday, with a free one-day voucher.
When I arrived, I was told that I would recive a Nissan Pathfinder (reserved class was IDMR, Plat. member).
Another customer, with no status, complaint about not getting what he said he had reserved. He needed to move stuff around.
Well, the station manager took my Nissan away from me.
They than gave me a Alfo Romeo 159, the only automatic car avail. I had to wait about 45 minutes, after I insisted that they clean the car before I take it.
Today I returned the car, and 2 hours after the station closed I got a voice mail, that they would charge me a "extra cleaning fee".
Is this legal? There is no mention on the rental contract. I paid with a german "EC Karte".
Overall the service was, very poor, I did have no map in the car, which caused a few detours.
Any thoughts??
Go and complain - service tends to get worse and worse these days with Sixt.
Write an email to
[email protected] and specifically ask for further discount or at least that your rate is adjusted to ECMR which is basically one category less than what you received (CDMR). Do not accept upgrade vouchers as they are pretty useless. Your name is on it and Platinum Upgrade and those vouchers cannot be cascaded. Refer to the name of the agent at the station (mentioned down the long paragraph on the printed rental contract) as CS will speak with the agent "to sort things out".
Of course they will drop these 40Euro cleaning fee - otherwise ask for proof - station staff is advised to make digital photos in such a case.
BTW: Was it an airport station? You could have easily switched the car at every other station as it obviously was not a one-day rental as you paid with EC-card!
Cheers Felix