I started trying to use it last night without success and have been trying to use it many times today. No success. I hate to call an agent as it seems like they always lecture you about dopingit online, which is particularly irritating since if I could do it online, I would. The last time I had to call an agent for an issue like that, they charged me $50 and said they would send me a receipt and when Ireceived it to call back and tehy would reverse the chareg. The receipt never came, but the charge sure did!