Originally Posted by
gfowler-ord-1k
... Does anyone know what the menu selection should be for the platinum 500 points? Not that we should have to train them but if we make sure they select the proper item I suspect this will happen less often. ...
At check-in tonight I discussed the amenity problems and the fact the wrong type was given me on my previous stay at this property. The correct menu item here (Westin Lombard) is "Special Services" -> "BONP". I do not know if all Starwood hotels use the same reservation software and the same code.
I verified that it is the same menu item at 2 other properties.