Rented a car this Saturday, with a free one-day voucher.
When I arrived, I was told that I would recive a Nissan Pathfinder (reserved class was IDMR, Plat. member).
Another customer, with no status, complaint about not getting what he said he had reserved. He needed to move stuff around.
Well, the station manager took my Nissan away from me.
They than gave me a Alfo Romeo 159, the only automatic car avail. I had to wait about 45 minutes, after I insisted that they clean the car before I take it.

Today I returned the car, and 2 hours after the station closed I got a voice mail, that they would charge me a "extra cleaning fee".
Is this legal? There is no mention on the rental contract. I paid with a german "EC Karte".

Overall the service was, very poor, I did have no map in the car, which caused a few detours.

Any thoughts??