5) What is CO doing to improve the J product and remain competitive?
- JS - When we ae something to announce, we will announce it, but it will not be vaporware. On the 787 "[we] will LOVE the new product!" Most other announced options don't actually exist yet, so just remember that when complaining.

6) What about SWUs?
- LK - We think BF upgrades day of departure are more important that SWUs. Nothing is off the table, but right now the balance is, in their view, the correct balance. They're looking for rewarding their customers in a way that also benefits CO.

7) How is CO dealing with the EWR ATC and terminal space issues, plus needing additional CSAs during irrops?
- JS - CO is pushing within the government to try to get Congress to implement user fees to help push ATC. "There are a lot of private jet users that claim that they are 'marginal users.' Bulls*&t!" (Yes, that was a direct quote). "As we grow Newark we are not going to be growing departures but rather growing airplane sizes to accomplish it. Also planning on lots of construction in EWR over the next 10 years. The irrops will be partially addressed via more kiosks behind security, so users will be able to see their revised itins without having to go to the service desk, which should help prevent missing the flight that you were already protected on?

8) What are the growth plans for 2008/09?
- LK - CLE is growing with CDG in 2008, and 2009 shoould see a lot of West coast options. Lots of expected up-guage expected. Mainline growth in CLE is expected to be 40%+. CLE is not going to be a reliever for EWR, since EWR is only really bad in irrops, but what CLE is really going to do is add capacity for real routes that are focused on using CLE. In 2008 CO will net ~15 737s, but no widebodies coming in 2008, and with LHR and BOM things are tight. With the 25 787s coming online starting in 2009, Shangai will be part of the plan, either on the 787 or shifting 777s and moving 787s elsewhere. From 2010-2013 22 firm deliveries and a "bunch of options." Maybe Middle-East, or S. Pac. The 787s are going to make jet lag issues much better.

In short, mostly focus on CLE, add Shanghai and some narrow-body to Latin America, and then big growth after 2009.

9) What is being done to help make co.com better?
- JS - Lots, mostly with listening to FTers. The beta program is coming soon (ETA mid-October)

10) Why can't CO put their own personnel in the partner lounges in places like BOS and LGW?
- LK - Partly a real estate issue. The other part is just that moving into a new gate area is a big change, and CO is looking at a lot of options, but the partners don't always want to allow CO reps inside, unlike ORD, which were built that way. In places where that can't happen, CO is also looking at other options for CSRs inside security and SkyTeam lounges in places where it maks sense to build them as a team.

11) What is CO doing to avoid stranding pax for hours during delays?
- JS - "Everything we can." It is almost always better to get out of the gate, into the ballpark (in EWR) and manage the planes out there, incuding deplaning pax with air stairs as necessary and catering and managing the lavs. Most pax usually want to just wait and go, so they want to do that.

12) Still a lot of talk about mergers. What is CO's feel about the situation?
- LK - We have a plan, which is to stay independant, and we think that it the right way to go with the business environment the way it is today. We start with employees and pax and then go back to make the shareholders happy, not the other way around. And mergers disrupt the employee and pax base, so we don't like that so much. In many cases CO loses out on corporate business because the network isn't as fully developed as others. CO would love to grow it, but not via merger.