Of course you are right! I was told that they will only consider status transfers for EP not Plat., but who knows if they will actually do it. I soent hours trying to get an AA credit for 2 LAN flights last month. I was told that LAN had denied the credit because the fare I flew was not eligible for mileage credit....REALLY? It was a "D" Business Class Ticket from EZE - SCL! Eventually AA just gave me the credit because LAN said call AA and AA said call LAN! It would be better to go to the LAN office and just beat my head against the sidewalk!
Originally Posted by
ElvisNYC
Wow, LAN would grant you Comodoro status like that, I never knew that because I've tried numerous times to get my AA plat status comped but have always been denied.
Anyway, I fly to Ecuador on LAN and so do most of my siblings. On air LAN is a great airline, the FA's a very attentive and go out of their way to assist anyone.
However, on the ground it's another story. From check-in agents, to customer service and reservations, it's quite frustating to deal with them.
Check in agents (especially dealing with complicated issues) do not know how to handle themselves. Eg. I was going to fly GYE-LIM-JFK on LAN using AA miles, and since I came early I wanted to fly GYE-JFK direct flight, and it took them 1/2 hour to change my itinerary.
Or the time I was flying JFK-GYE and I decided to add additional days to that itinerary, and that same day I went to the LAN fare desk and changed the departure date. When I went to ariport on the day of depature, I was told that my ticket was cancelled because I didn't show up on the original day of travel. You have no idea how many times I repeated myself, explaining to them I changed the departure date and they wouldn't believe me, and wanted to charge me a reissue fee.
I guess repeating my statement helped, that's when they decided not to charge the fee and give me a boarding pass.
Forget about the experiences with reservation or customer service, or even the LanPass desk.
Before I used to think it would be great to get Premium Silver because of the upgrades and the lower fare requirements for BC award travel to Ecuador, but after experiencing the lack of customer service focus their people have, I'm staying with AA Platinum.