Questions to any LANPASS members...

I live in Buenos Aires. This year I will earn Executive Plat with AA. I was told that LAN would grant Comodoro Staus to EPs, but it seems like a risk to switch given my record of terrible customer service experiences with LAN. They are great in the air....but they rarely answer the phone and NEVER answer emails. I just wonder if that will change if I am Comodoro. Sad truth is they are great in the air but pretty third world on the ground (SCL lounge excluded).

Anybody with a lot of experience with LAN?

Gracias!