Originally Posted by
Happy
Chase wouldn't call the merchant - it is up to the consumer to stop such recurring frauds. The woman at Chase said the only way to stop the merchant is such fraudulent charges are being charged back and eventually the merchant would stop - who knows how long it would take?
It is enough to make you question Chase's commitment to protecting its customers.
This would be a good situation for asserting your billing error rights under the Fair Credit Billing Act. Notify Chase, at the special billing address on your bill somewhere (do NOT use any other address or rely on email, phone notice, fax, etc.--mail only) of the fraudulent charges and ask that they be taken off as billing errors. This is your first step to actually getting the matter resolved.
I had sort of the same problem with a wine club. Just kept billing no matter what was said. Billing error letter eventually resolved the matter.
By the way, when you assert a billing error and there is a chargeback to the merchant, they get hit with a penalty, so there is an incentive to end the matter.