Originally Posted by
Marykatesmom
I'm NOT looking for perks but when I made the second reservation the Rep wasn't sure about it and had to put me on hold to check. Never a good sign in my book. When I made the first reservation the clerk had to put me on hold about how to redeem the points since you can't do the Ritz online.
"The Rep" - was it someone at the RC reservations 800# or at the hotel?
If it was the former, try calling the hotel, if the latter, call them again, ask to speak to the Rooms Manager. If they don't recognize the title, ask for the GMs office and whoever picks up should be able to connect you to the responsible party.
Put it to them as a request for assistance, tell them why - (Fpr instance: "It would be reassuring to them and to me that I'd be readily available should they require assistance.")