Almost 2 days passed but still haven't get their response/apology yet. So I just stop by the lobby and talk to their GM about my mishap.

He said he can offer me either a voucher (exp in 1 yr) for free one night stay at any marriott, or 10000 reward point (which is the max he is authorized). I tell him I will think about that and get back to him.

My plan is talking to his manager, and ask for 25000 reward pts. Is this a reasonable request?

Btw, that is a category 4 hotel (20000+ points / night). I am a Silver member.