Originally Posted by
Cluster One
I had non-working AVOD on a flight to SFO last month. Unfortunately it only affected 3 or 4 rows of the WT cabin. Cabin crew were most apologetic and insisted that I complete a comment card. While I was away I had miles credited to my account, and on the return journey the whole family (7 of us) were op-upped at the gate to WT+. Considering we were travelling on discounted tickets I was quite amazed that we got the op-up, but maybe the AVOD experience on the outbound had something to do with it.
In talking to the CC and CSD they were quite open about the ongoing problems with AVOD, and I got the impression that they were fed up with it.
So yes, write in and make sure BA know that the AVOD situation is not acceptable.
If the passengers make an issue of it they are more likely to take notice?
Regards
I can assure you that is quite an understatement! It is amazingly frustrating for the crew as it can greatly hamper cabin service and is frankly embarassing when it frequently goes tech. Apparently CR are at near melt down due to the huge volume of complaints over AVOD. They have been trying to come up with ways for us crew to directly manage AVOD 'issues' on the day, ie service recovery. Some of their ideas have been pretty impractical (no surprise their then
) although thankfully are listening to crew secondees who are bringing in an element of reality to some of the more outlandish ideas. The bad news is is that the AVOD problems will persist for many more months to come. i don't even think that Rockwell Collins and Engineering have come up with a final fix yet.