Originally Posted by
cfischer
How can someone bug a check-in agent, the gate agent over and over again. IMO an OPUP should be processed based on priority and not by 'who whines most'.
Who bugged the check-in agent and the gate agent over and over again? I asked when checking in whether the flight was full, and asked the gate agent if there were likely to be any upgrades. The point of my post was that I have had an amazing history of such experiences with KLM. Once, before all flights were smoke-free, we found that our seats were reissued in the smoking section. We complained strongly, and the Purser told us that if we got off, they determined that we could be placed on one of the many other routings. We got off, they closed the door, and then we were told that there were no available flights that day, and the hotel would be at our expense.