Originally Posted by
TWA Fan 1
Two things about the kiosks:
1. It is much too easy to get an oops pass. Some people are put off by this and assume there is something wrong with their reservation. That adds a level of confusion.
2. Navigating to the reprint boarding pass link is not necessarily immediately obvious. This is also a little confusing
Otherwise the B6 kiosks are great although I would say, in all fairness to the competition, that most kiosks in use are pretty straightforward and usable.
I rarely fly "confirmed" on us so I don't get to know the kiosk as much as I would like to. Sometimes customers ask questions about that thing that I honestly can't answer. I bought a ticket to SFO next month so I'm really going to put that machine to the test to see what I can do..
We just installed a bunch of upgrades to the kiosks, so hopefully the amount of "oops" goes away.. It's not just irritating for the customer, it annoys the crewmember as well. There's more upgrades coming online for April, 2008 that we are all excited about.