Originally Posted by
defiance96
In response to TWA Fan, I should affirmatively say that I would never find the kiosks confusing. The interface, screensize, and overall design makes B6 an industry leader.
With that said, I should also add that in this case, I couldn't get access to my reservation using either the credit card swipe, the TrueBlue login , or the confirmation number option. So I started over, from scratch, twice.
Maybe something was up with the kiosks this week. My flight was Friday.
Two things about the kiosks:
1. It is much too easy to get an oops pass. Some people are put off by this and assume there is something wrong with their reservation. That adds a level of confusion.
2. Navigating to the reprint boarding pass link is not necessarily immediately obvious. This is also a little confusing
Otherwise the B6 kiosks are great although I would say, in all fairness to the competition, that most kiosks in use are pretty straightforward and usable.