Continental has an official representative on Flyertalk. He is CO Insider aka Scott O'Leary, Managing Director of Customer Experience. He joined the forum on June 9, 2006. He also writes the monthly Ask the Insider column in the Continental In-flight magazine. It is unfortunately not available on-line so you will have to read it on the plane. The column features topics very similar to those posted on Flyertalk and has been published since August 2006.

He was featured in a Washington Post article on June 1, 2007 by Del Quentin Wilber, a WP staff writer.