So I was flying home from ORD this week. The hotel's printer was not printing my boarding pass such that it was legible.

"No problem", I said, I can just reprint it at the airport at the kiosk.

Only, that didn't happen. The kiosk said I needed to see an agent, and it couldn't find my reservation. The non-self-serve agent seemed quite busy, so I waited for help. I had no choice. I wasn't in a rush, but still...every other airline would have acknowledged my previous check-in and allowed me to reprint. Why didn't it happen this time?

The thing that confuses me, is that I know in the past, during the many times I have flown B6, I have reprinted a boarding pass at JFK, sometimes just to change seats. Just seemed like a no-brainer to me that this feature should be standard wherever you check-in. Is it not available outside of JFK?