Originally Posted by
iluv2fly
This is a great reason why we don't get taken seriously when we complain to United. If I were the exec this was sent to, I wouldn't take the time to answer and moreover not even read another email from the same sender.
That's exactly my concern. There are so many other real operational issues at United that don't just affect a single traveler I'm honestly baffled why anyone would choose to write a VP over something like this.