Originally Posted by
Marykatesmom
• We paid more
Vs. Priceline. Your friends could have been put at some other hotel. No grounds for complaint here if you got the hotel you wanted.
• We are Marriott Rewards members
Silver like everyone else on the planet. For room purposes, irrelevant.
• We have the Marriott Rewards Visa
• We booked through your website
Irrelevant
• We did not get an upgrade
Why would you get an upgrade?
• Our room was smaller
• We had the worst courtyard room possible
Which the hotel already addressed and resolved, right?
• Our room wasn’t ready
OK, I can see this getting someone bent out of shape esp. if they checked in first and some PL guest did get a room which turned out to be better. But this appears to be the only complaint that is still unresolved, other than possibly lingering unhappiness over being initially assigned a room worse than PL.
It's a fine letter, but when you distill it down there's really not much there. If you're 'on the verge of gold' you must spend a lot of nights at Marriott. Is this the worst Marriott experience you've ever had? Just curious.
PS: Welcome to FT