Originally Posted by
moa999
If the form emails as I will now call them are truly that.
Then don't sign them guest relations etc....
Make them informative.
Stay rate.
Description of hotel.
What you may consider doing.
Address
(AND NAME IN LOCAL LANGUAGE - particularly for Asian countries, most countries support the requisite character sets - showing a cabbie a hotel name and address written in English often doesn't help much)
but even though we're booked, Starwood thinks they need to market to us!
I agree, Starwood made the sale, so now give us some
real info: everything
moa999 said, plus:
- nearest public transportation (ie: subway, train, etc.)
- Cross street
- phone number in text that can be seen on a mobile phone/Blackberry, NOT an image
- Parking info/rates
- Concierge desk phone number
- Of course the name of the GM or Front Desk manager would be a nice touch, but understand that's not going to happen.