Originally Posted by
ontravel
My question to other EXP's is, is it worth mentioning something to this gate agent (she is often the agent for my flights out of SAN) or the station manager about what are the upgrade policies? Do friends come first before loyal customers? One fear I have is that if I say anything, next time I'm wait listed on a flight that she is incharge of, I'll be screwed.
I'd send an email to AA, at AA.com under "contact us".
This kind of thing is not supposed to happen, yet it still happens. IME it's rare. AA needs to know. It's also possible that we do not completely understand all the facts in this case.