Originally Posted by
nroscoe
William: do your colleagues know how silly that sounds? It's like me emailing you, but you saying you can only respond via phone or fax or vice versa. If you don't have ability/staff to handle email, then don't originate email in the first place!
They don't originate the email. None of these emails are sent from the properties. They are sent on behalf of the properties, regardless of how they may read.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]