Too quick? She has been around for 20 or so years. Although intelligent and well educated, she likes to strong arm employees. She is rude, dismissive, and condescending.

If NWA truly wanted to mend fences with the FAs, this was NOT the way to do it. They should have put someone in the position that (1) has been a FA before and (2) has the appropriate people and social skills to deal with this over-abused group. This was a HUGE slap in the face to all FAs on the property.

If you thought NWA FAs were grumpy and disgruntled before...just wait!