Originally Posted by BlissWorld

...However, it was extremely frustrating when both platinum concierge and westin corporate customer service told me that late check out was subject to availability at ALL hotels. They said that it was not guranteed even at nonresort/conference hotel (because I told them about resort and conference and told them to reread the terms and condition). I contacted them before the front desk agent called me to my room to inform me that they were a conference hotel. I was extremely frustrated because they insisted that the late check was always subject to availability.