FlyerTalk Forums - View Single Post - mgm problem
Thread: mgm problem
View Single Post
Old Sep 17, 2007 | 6:14 pm
  #3  
UAfan
 
Join Date: Mar 2003
Location: Washington, D.C. Metro
Programs: AA EXP | UA Million Miler Gold (former decade-long 1K) | SPG Plat | Hyatt Plat | Avis Chairman
Posts: 822
I too am somewhat surprised they would just 'trash' your bag.

Some time ago at the Venetian, I left the ac adapter cord for my laptop computer in the room (about a $150 item). I didn't remember until the next next day when I got home and it wasn't in my computer bag. A quick call to the Venetian Lost and Found not only concluded with them indeed having my cord, but they overnighted it to me at their expense - a generous gesture, in my view. :-:

That one act on their part has put them on my long-term goodwill list and contributed to many more stays, often at $500 a night or more. Perhaps it's the caliber of hotel that makes a difference, or it may be the item, or simply YMMV.

In any case, sorry to hear of your bad news.
UAfan is offline