Originally Posted by
geheim
Hi,
She said that she didn't know any of this, and when I described the situation as "....ing ridiculous," she said that I shouldn't swear at her unless I wanted the police to meet us at the gate. I said that I didn't swear "at" her, and that this is America, we have freedom of speech here, and I would used whatever adjectives I wanted to describe this situation, even though she might find that distasteful.
.....Any advice would be appreciated. Thanks.
Advice to FA: Agree with passenger, deleting F-word. "It is frustrating, isn't it? I sure hope we all get off quickly." The FA could have done a better job of defusing the situation, as Societyflygirl said. Dealing with jerks, real or even only perceived, is the lot of those who deal with the public.
Advise To Passenger (geheim, though it seems he or she is long gone):
1. Learn who is responsible for providing compensation, if any (it isn't the FA.)
2. Avoid saying things like "I can say whatever I want to describe the situation".
This, more than the F-word, is what stood out for me. You were trying to establish dominance, notwithstanding your rather self-serving claim that your tone was reasonable.
It is not just up to you to decide what is reasonable and what isn't - if it were, we would not be having this conversation in the first place. What's more, you also evaded taking responsibility for your words. You tried to completely control the FA's reactions and feelings; you tried to force her to see your anger as simply a distasteful inconvenience, because that is what suited you.
One wonders why, if you think your words were merely a distasteful inconvenience that ought to be tolerated, that the gate delay could not have been seen by you the same way: a distasteful inconvenience. But that's not how you saw it, even as you demanded that whatever YOU sought to impose on others, by way of your behaviour and words, should be seen as completely reasonable.
Had you been forthrightly and completely honest and said simply "I know I swore, I am just so frustrated about this situation" you would have gotten my sympathies. As it is, you tried to browbeat the FA, and subsequently, your readers here - into seeing you as the innocent party, which in effect establishes the opposite.