Originally Posted by MOTraDame

On July 27, I purchased 2 tickets to fly to Frankfurt from this company. They got the itinerary wrong AND they spelled my surname wrong. The itinerary was corrected but the tickets were not reissued with the name correction. After that, I had difficulty getting them to take my calls or respond to my emails. So I contacted the CA Attorney General to complain. A copy of my complaint was forwarded to the company. They responded (no letterhead, poor spelling) that they HAD fixed my tickets within 30 minutes of my contact telling them of the error. They had not. They still have not. I disputed the charges on my card. That is a nightmare too. The dispute went to the "airline dispute" department which took nearly two weeks to initiate investigation. The merchant is given 30 days to respond. They didn't respond so my account was adjusted BUT here is the kicker! The merchant has 45 days to recharge the account (presumably like an appeal or a chance to correct the problems). The 45 days will not be up until after my flight is scheduled! I have faulty tickets but if I rebook with another site, I will probably have to pay more since I'm closer to flying AND I might still be charged by the first merchant. My advice to all would be to stay clear of this firm. They have changed names of their website, addresses, and phone numbers. I googled the Igor Fishbeyn, the person listed at the AG site as the contact. He appears to be a young basketball "star" who didn't finish college.