FlyerTalk Forums - View Single Post - Was escorted off flight for complaining about 1 hour delay
Old Sep 14, 2007 | 10:23 am
  #148  
Timfid
 
Join Date: Mar 2007
Posts: 370
When while making a complaint you use obscene language, you immediately give the person you're complaining to an excuse to shift the focus of the situation from what you are complaining about to your language. You might as well say, "Now let's stop talking about my concerns and instead talk about my language." It's a tactical mistake which will guarantee that you've lost the argument right there.
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