Why would OP post again? 10 pages of comments with almost 9 pages harshly criticizing the OP.

Why do some FAs see all passengers as a threat Yes, 9/11 happened but that doesn't mean passengers on planes are any more likely post 9/11 to be nefarious, evil-doers. In truth, with all the added security, planes should be safer than before 9/10/01. And really, is a terrorist going to swear about a gate delay?

Why hasn't anybody complained on this thread about the waste of taxpayer dollars for the cops?

Methinks AA needs to train its FAs and pilots on how to deal with overcrowded flights and delays so that passengers don't become irate. A little customer service and crowd control training. . .

OTOH, I have had good FAs and pilots on most of my last few sitting on the plane but going nowhere AA flights. The pilot kept us informed with regular announcements and the FAs had a good sense of humor.